How PiPExchange works

PiPExchange lets you exchange between e-currencies, cryptocurrencies and fiat payment systems (for example: USDT, other coins, PayPal, e-wallets and more), depending on which directions are currently available.

We are not a trading platform with order books or leverage. You do not “place trades” against other users. Instead, you create an order, see the rate and payout, send your funds and receive the converted amount to your own account or wallet.

• You – the customer, sending funds from your account and receiving the payout.
• PiPExchange – the service that processes your order and manages reserves.
• Payment systems – external providers like banks, PayPal, crypto networks, etc.

You always control both ends: you pay from your own account and we send the payout to an account you own or are authorised to use.

Before you place an order, make sure you have:

• An account or wallet to send from – for example your USDT wallet, PayPal account or other supported method.
• An account or wallet to receive to – for example your own PayPal email, bank details or crypto address.

For security and AML reasons, we usually only work with accounts that belong to you personally.

On most exchanges you will be asked for:

• Your email address (for order confirmations and support)
• Payout details (for example PayPal email, bank IBAN, wallet address)
• Your full name in some directions, especially when using fiat payment systems

For higher limits or certain directions, we may also require verification as described in the AML / KYC Policy.

In some cases you can exchange without registration, but we recommend creating an account if you:

• plan to use PiPExchange regularly,
• want to see your full history and order statuses in one place, or
• expect to reach higher volume and need higher limits.

On the homepage you’ll see the main exchange box with two sides: “You send” and “You receive”.

1. Select the currency or payment method you want to send.
2. Select the currency or payment method you want to receive.
3. Enter the amount you want to send (or receive, depending on the calculator mode).

The system will show you the current rate, approximate payout and any visible service fee, based on available reserves and live pricing.

Before continuing, check:

• The rate being applied to your exchange
• The minimum and maximum amount for this direction
• Any service fees or notes shown for this pair

If everything looks good, click the button to continue to the next step (for example “Continue”, “Next” or similar, depending on the UI).

In the next step you’ll be asked to enter:

• Where we should send the payout (email, wallet, bank details, etc.)
• Your contact email for notifications and support
• Any additional information required for this direction (memo, tag, note, etc.)

Double-check this information carefully. If you enter a wrong wallet address or bank account, we might not be able to recover the funds once they are sent.

Before the order is created, you’ll see a summary that includes:

• The direction (for example USDT → PayPal EUR)
• The exact amount you should send
• The estimated payout amount and currency
• The rate and any fees included
• Your contact and payout details

If everything is correct, confirm the order. A unique order number will be generated, and you’ll see payment instructions on screen (and often by email).

After confirming your order, you will see where and how to send your funds. For example:

• a crypto address and network,
• a PayPal invoice or email, or
• bank / e-wallet details.

Always use the exact details shown on your order page. If something looks different from what you expected, contact support before sending any money.

To avoid manual corrections and delays:

• Send the exact amount shown in the order (not “about” or “roughly”).
• When dealing with crypto, pay attention to network fees. If your wallet subtracts the fee from the amount, increase the amount so that the net value we receive matches the order.
• Do not reuse old payment details from previous orders; always follow the latest instructions for each order.

After sending the payment, it’s a good idea to keep:

• a transaction hash (for crypto),
• a payment ID or confirmation number (for PayPal / e-wallets), or
• a screenshot of the successful payment.

If anything needs manual review later, this information helps our support team assist you much faster.

Once you have sent the funds, your order usually moves from “Created / Waiting for payment” to “Payment received / In progress” after:

• we see sufficient confirmations on the blockchain (for crypto), or
• the payment is marked as completed on the payment system side (for PayPal, banks, etc.).

For your safety and ours, some orders may go through additional checks before payout:

• automatic screening for suspicious patterns,
• verification that the sender matches the expected account,
• compliance checks under our AML / KYC Policy.

Most orders pass these checks quickly. If we need more information, we will contact you using the email linked to your order or account.

After payment is confirmed and checks are completed, we send the payout to the destination you provided. The order status will usually move to “Completed / Paid”.

Depending on the method, you may receive:

• a transaction hash or ID for the outgoing transfer,
• an email from the payment system (for example PayPal notification), or
• an updated balance in your wallet or bank.

You can normally track orders:

• from your account dashboard if you are logged in, or
• using a direct order or invoice link sent to your email.

Keep your order number or link private; it contains details about your transaction.

Exact wording may differ, but common statuses include:

• Created / Waiting for payment – order registered; funds not yet received.
• Payment received / In progress – funds detected; payout being prepared.
• On hold / Verification – additional checks or documents required.
• Completed / Paid – payout sent to your destination account.
• Cancelled / Expired – order not paid in time or cancelled by you / support.

If you are unsure what a status means in your specific case, just message support with your order number.

Each exchange direction has its own minimum and maximum amounts, depending on:

• current reserves,
• payment system rules, and
• our internal risk assessment.

The calculator will show you if your desired amount is outside the allowed range and, where possible, suggest a value that fits within the limits.

We try to make pricing as transparent as possible. Before confirming an order you will see:

• what you send,
• what you receive, and
• any visible service fee or note about included fees.

For more detail, you can also check the dedicated Fees & Limits information if available for your region.

If your volume grows, you use certain sensitive directions or our systems detect unusual activity, we may require additional verification before continuing to process orders.

This is not personal; it is part of our AML / KYC obligations and helps keep the platform safe for everyone.

Before confirming your order:

• Check that you selected the correct direction (e.g. USDT → PayPal, not the reverse).
• Confirm the payout address / account belongs to you and is spelled correctly.
• Verify the amount you intend to send and receive.

Many issues come from sending funds on the wrong network or to an unsupported payment method. Always:

• match the crypto network exactly as shown on the order page,
• respect any tags, memos or references we provide, and
• avoid experimental or unusual routes unless explicitly approved.

If anything looks unclear — a strange status, a delay, a typo you just noticed — contact our support before trying random fixes or sending multiple extra payments. In most cases we can solve issues faster when there is a single clear order trail.

If you think something is wrong with your exchange, please:

• Check the order status page or email updates.
• Compare the amount and transaction ID with what you actually sent.
• Contact support with your order number and payment proof.

Most cases are solved by matching payments, clarifying details or simply waiting for external systems (banks, blockchains, etc.) to catch up.

Refunds are handled according to our Refund Policy. In some situations we can return funds (for example when an order cannot be processed), usually minus any non-recoverable network or processing fees.

For crypto and certain payment methods, transactions may be technically irreversible once sent. In such cases we may help you with documentation and confirmations, but we cannot guarantee that funds can be recalled.

This page is a human-friendly overview. The legally binding rules for using PiPExchange are described in our:

• Terms of Service
• AML & KYC Policy
• Privacy Policy
• Refund Policy

If you ever feel lost, just send us a message. We prefer to over-explain things than leave you guessing about your money.